- We are happy to provide a refund or exchange on full priced items within 14 days of item(s) being received. Please ensure the returning item(s) are unused and in their original condition. Please email us at firstname.lastname@example.org before sending any items back for instructions on how to return.
- Items bought in the sale or using promo discount codes are NON-REFUNDABLE but the customer may exchange for another item or receive a credit note to be used within 3 months.
- Please note CHiCHiA does not pay the cost of return postage. Returned parcels remain the customer's responsibility until safely received by us. We therefore strongly recommend that you obtain a certificate of postage or use a secure delivery service (a trackable service).
- Damaged items must be sent back within 5 days of receipt. Email the team at email@example.com to let us know.